Information about mask exemptions

Face masks help prevent the spread of COVID-19 in 2 ways.

They reduce the number of virus particles someone with COVID-19 can spread and they prevent you from inhaling virus particles. But we know face masks are unsuitable for some people.

If you have a physical illness, a mental illness, a condition or a disability that means you can’t wear a face mask, sometimes or all of the time, you can apply for an exemption pass.

We understand that these categories may not specifically explain your current situation (e.g., if you have experienced past trauma as the victim of a violent crime and so cannot wear a face covering). Choose the one that best reflects your situation when you make your declaration.

When you apply you are making a legal declaration that at least one of these: physical illness, a mental illness, a condition or a disability applies to you.

How to apply

You can apply on behalf of someone else at any of the above options.

Get assistance applying or print your pass at a pharmacy. To find a participating pharmacy near you visit Healthpoint  and choose ‘My COVID Documents – get in person’.

Call 0800 11 12 13 where they will let you know your closest participating pharmacy.

Apply for someone else

  • Call 0800 11 12 13, have their date of birth and NHI number with you

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