Making a complaint about the Office for Disability Issues

Making a complaint

Find out how to make a complaint about the Office for Disability Issues.

If for any reason you wish to make a complaint about the Office for Disability Issues you can contact us by:

Phoning: +64 (4) 916 3300

Writing:
Office for Disability Issues
PO Box 1556
Wellington
New Zealand

Emailing:

When you make a complaint please tell us:

• Your name
• Your address and contact details
• Details about the complaint

We ask for your contact details so we can respond directly to you. However if you wish to make a complaint anonymously it will be treated with the same level of importance.

How long will it take?

We will endeavour to resolve your complaint immediately.

If we need to work with others to resolve your complaint it may take longer. You will always be advised in writing when your complaint has been received.

Our commitment to resolving your complaint

All complaints are taken seriously and handled with immediate priority.

We will ensure you are treated with respect and in a professional manner.

Who is responsible for the complaint?

Your complaint will be assigned to the appropriate area and escalated accordingly.

If you are not happy with the outcome of your complaint

We will do our best to ensure that you are satisfied with the outcome of your complaint investigation.

However if you are not there are other people you may choose to contact such as your local Member of Parliament, the Minister of Disability Issues, the Ombudsman or the Privacy Commissioner.

For further information visit the New Zealand government portal.

Other types of complaints

For complaints about both health and disability services you can contact a local advocate to assist you by:
Phoning 0800 555 050 
Email advocacy@hdc.org.nz

For further information about the nationwide Health and Disability Advocacy Service and the Office of the Health and Disability Commissioner, go to:
www.hdc.org.nz