Improve access to and the quality of publicly funded goods and services.

Key steps:

• Develop and implement clear, consistent and equitable eligibility criteria to clarify what people who experience disability can expect in terms of accessing goods and services.
• Identify and aim to meet gaps in service and unmet need.
• Develop and implement a consistent understanding and definition of disability across government departments, based on the social model of disability.
• Improve the availability and range of services across the continuum of care, support and social services with an emphasis on community provision and integration.
• Ensure people get services at the right time, instead of after inappropriately long delays.
• Invest in realising people’s potential through effective rehabilitation services, regardless of whether those in need of the service have an impairment that is acquired or lifelong.
• Increase access to and choice of services for rural people.

Questions

15. What are other ways to make sure people have fair and equitable access to goods and services?

16. What is the best way to determine access to services?

17. What is the best way to define disability?

18. How would existing ways of funding services have to change to promote rehabilitation and habilitation?