Land Information New Zealand
New Zealand Disability Strategy Implementation 2007. Work Plan 2007-2008 and Report on Progress 2006-2007
Introduction
Land Information New Zealand’s vision is to be valued as Government’s centre of electronic land information and expertise. Our purpose is to provide people and systems that ensure confidence in the land rights and geographic information underpinning New Zealand as a nation.
LINZ’s Vision, Purpose and Values are the heart of how we do business. LINZ has established four values:
Certainty - LINZ can be relied on to deliver its outcomes professionally:
- All staff are seen to be treated equally and consistently
Integrity - being honest and open in our work practices, doing the best we can
- Leading by example
- Respect for others’ values
Adaptability - we strengthen our capabilities so we stay ahead of the game
- Being open-minded
Kotahitanga - the well-being of staff, the business and our stakeholders, can be demonstrated by:
- Looking for opportunities to assist others
- Accepting diversity and difference.
These values underpin the Core competencies for all staff. The core competencies of particular relevance to the NZDS are:
Customer Focus
- meets the needs, requirements and expectations of internal and external customers
Self Knowledge
- Knows what their skills are and where they need to develop
Work Life Balance
- Maintains balance between work and personal life.
Accessible government
All government agencies are asked to prioritise actions to increase their accessibility to disabled people.
This is about getting the basics right, so that disabled people can access government on the same basis as other people. These actions support realisation of the New Zealand Disability Strategy’s objective 6: foster an aware and responsive public service.
Four critical areas where disabled people interact with government agencies are:
- information – such as brochures, letters, publications, websites
- buildings – such as service centres, corporate offices
- services – such as face to face at a service centre, call centres, information electronically or hard copy
- as an employer – such as job application procedures, job descriptions, accommodations in workplaces, intranets.
Accessible information
Outcome: Disabled people can access publicly available government information on the same basis as non-disabled people. Disabled people know about, access and use government information and services.
Please describe against the suggested action outputs what your agency planned to do in the year ending June 2007, what your actual achievements were, and what you plan to work on for the year ending June 2008. Grey highlighted action outputs are new this year.
1. Online information (internet and intranets)
| Action outputs | Planned 2006-2007 | Actual achieved 2006-2007 | Planned for 2007-2008 |
|---|---|---|---|
| 1. Meet Web Guidelines version 2.1 | June 2007 | This work was part of the Intranet Redevelopment Project. The project was re-prioritised and a re-analysis carried out. Work is continuing in 2007 – 2008. | |
| 2. Meet Web Guidelines versions 3.0 |
The Intranet Redevelopment Project has been re-prioritised and is due for sign-off in June 2007. The planned work includes full site redevelopment with the aim to be fully compliant with e-Govt Web Guidelines Version 3, i e:
Audit post project for compliance.
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| 3. Tested accessibility for disabled people | June 2007 | In progress | |
| 4. Adapted to increase accessibility | June 2007 | In progress | |
| 5. Download files accessed as HTML, and not only PDF | Proceeding | Proceeding | |
| 6. Plain English used | This was not specifically identified as part of the 2006-2007 plan. However, LINZ seeks to ensure continuous improvement in its communications by providing written communication training. These courses are open to all staff. | LINZ will continue to offer writing skills training to staff. | |
| 7. New Zealand Sign Language used | Not part of the 2006-2007 plan. However, it was provided on an as required basis for a staff member undertaking an external training course. | LINZ will continue to offer this on a case by case basis. |
2. Hard copy information
| Action outputs | Planned 2006-2007 | Actual achieved 2006-2007 | Planned for 2007-2008 |
|---|---|---|---|
| 1. Plain English used | N/A | LINZ will continue its practice of continuous improvement. | |
| 2. Available in alternate formats, on request | |||
| a. New Zealand Sign Language | N/A | LINZ will continue to offer this on a case by case basis. | |
| b. Braille | N/A | LINZ will continue to offer this on a case by case basis. | |
| c. Audio | N/A | LINZ will continue to offer this on a case by case basis. | |
3. Audio/visual resources
| Action outputs | Planned 2006-2007 | Actual achieved 2006-2007 | Planned for 2007-2008 |
|---|---|---|---|
| 1. TV adverts have captions and/or NZSL | N/A | N/A | |
| 2. DVD/video products have captions and/or NZSL | N/A | N/A |
4. Other information
| Action outputs | Planned 2006-2007 | Actual achieved 2006-2007 | Planned for 2007-2008 |
|---|---|---|---|
| 1. Multiple contact points are advertised as well as telephone | This is business as usual | N/A | |
| a. Fax | Achieved | Incorporated into plan for all equipment refits or upgrades. | |
| b. Email | Achieved | Same | |
| 2. Please tell us if there are other things that your agency does/or is planning to make its information accessible | Deaf Association training for managers on dissemination of all communications for deaf staff. | ||
Accessible buildings
Outcome: Disabled people can visit, work, and move about independently in all government buildings and carry on ordinary activities there, on the same basis as others.
Please describe against the suggested action outputs what your agency planned to do in the year ending June 2007, what your actual achievements were, and what you plan to work on for the year ending June 2008. Grey highlighted action outputs are new this year.
1. Structural elements
| Action outputs | Planned 2006-2007 | Actual achieved 2006-2007 | Planned for 2007-2008 |
|---|---|---|---|
| 1. All buildings and sites meet regulatory access requirements (eg NZS 4121) | Achieved | ||
| 2. Buildings and sites have Building Code compliance | Achieved | ||
| 3. Buildings and sites are audited for accessibility and passed (eg Barrier Free Trust, other accredited accessibility advisor) | Under action – investigations are under way to assess the feasibility of having LINZ offices audited. | ||
| 4. Clear walk paths through floors (for staff and visitors) | Achieved | ||
| 5. Assistive listening devices are in meeting rooms, and functioning checked regularly | As we do with conference call equipment, we will investigate having one meeting room in each location equipped. | ||
| 6. Elevators announce floors and direction of movement | 6. Elevators announce floors and direction of movement | Sound is being explored. | |
| 7. Elevator buttons have Braille labels | Achieved |
2. Contact with the public
| Action outputs | Planned 2006-2007 | Actual achieved 2006-2007 | Planned for 2007-2008 |
|---|---|---|---|
| 1. Reception areas are accessible | Achieved | ||
| 2. Counters used by public are lowered (eg for wheelchair users, people who have a problem standing) | Achieved | ||
| 3. Frontline staff are trained in disability responsiveness | Deferred to 2007 – 2008 due to pending closure of three offices and confirmation of appointments. | Investigate and select appropriate training programmes, and deliver in three offices by 30 June 2008. | |
| 4. Staff are familiar with NZ Relay service | Awareness Training is planned. | ||
| 5. Clear and accessible pathways to enter buildings and sites | Achieved | ||
| 6. Obvious and visible signage to locate entrances and exits | Achieved | ||
| 7. Accessible car parking available near entrances | Achieved |
3. Workplace management
| Action outputs | Planned 2006-2007 | Actual achieved 2006-2007 | Planned for 2007-2008 |
|---|---|---|---|
| 1. Contracts for IT applications require accessibility (for staff and/or public users) (eg EDRMS) | This will be discussed with the business group responsible for IT contracts, and feasibility of this will be explored | ||
| 2. Fire safety and evacuation procedures specify the needs of disabled people (staff and visitors) | Achieved | ||
| 3. Fire alarms have flashing lights to alert hearing impaired/deaf people | This will involve a discussion with the landlord; the outcome will depend on their co-operation |
Accessible services
Outcome: Disabled people can access government services on the same basis as non-disabled people.
Please describe against the suggested action outputs what your agency planned to do in the year ending June 2007, what your actual achievements were, and what you plan to work on for the year ending June 2008. Grey highlighted action outputs are new this year.
1. Policy and practice
| Action outputs | Planned 2006-2007 | Actual achieved 2006-2007 | Planned for 2007-2008 |
|---|---|---|---|
| 1. Data on service users can be disaggregated by disabled people | |||
| 2. Services are responsive to the needs of disabled people | Under investigation | ||
| 3. There is a written policy on use and provision of New Zealand Sign Language interpreters for client meetings | Not written policy but provided. | Provide on a case by case basis. | |
| 4. Staff dealing with service users are trained to understand and be responsive to disabled people’s needs | Investigate and select appropriate training programmes, and deliver in three offices by 30 June 2008. | ||
| 5. Staff have knowledge of the NZ Relay service, and how to place and receive calls. | Information received and provided to all staff. | Awareness training is planned. |
Being a good employer
Outcome: Government agencies provide equal opportunities in employment for disabled people to be recruited, retained, and promoted on the same basis as non-disabled people.
Please describe against the suggested action outputs what your agency planned to do in the year ending June 2007, what your actual achievements were, and what you plan to work on for the year ending June 2008. Grey highlighted action outputs are new this year.
1. Employment practice
| Action outputs | Planned 2006-2007 | Actual achieved 2006-2007 | Planned for 2007-2008 |
|---|---|---|---|
| 1. Human resource EEO policies / procedures specifically recognise disabled people and do not discriminate against them | Achieved. | ||
| 2. Recruitment processes are accessible and responsive (eg vacancies advertised with alternative modes of contact, website accessible, supports provided for interviews where necessary) | Achieved Position descriptions do not discriminate. Positions are advertised widely in both written mediums and online. LINZ maintains contact with Workbridge and fully briefs recruitment agencies that it is the skill we are looking for – this does not limit applications from people with disabilities. | ||
| 3. Human resource staff are familiar with EEO issues for disabled people | Achieved | ||
| 4. Induction training includes awareness of disabled people, as part of a diverse workforce | Achieved | ||
| 5. Internal agency communications promote the visibility of disabled staff, as part of a diverse workforce | Achieved | ||
| 6. Data: the number of disabled people employed (using SSC EEO definition of disability) | Recorded only where it is provided. Although we encourage this through our H & S Awareness processes it is voluntary to provide this information. | ||
| 7. Data: the number of disabled people currently employed under Mainstream programme | N/A | ||
| 8. Data: the number of staff employed who were previously under the Mainstream programme | One |
2. Supports for disabled staff
| Action outputs | Planned 2006-2007 | Actual achieved 2006-2007 | Planned for 2007-2008 |
|---|---|---|---|
| 1. Assessments of workplace accommodations and/or supports are provided (eg adaptive computer applications, flexible working conditions) | Achieved. Provided on an individual as required basis | Continue – business as usual. | |
| 2. Accommodations in the workplace are provided, if needed (eg desk changes, NZSL interpreters, adaptive computer software) | Achieved Electronic and physical equipment needs are included as part of workplace assessments, and are adapted according to individual need. | LINZ will continue to offer this on a case by case basis. | |
| 3. Data: the number and type of accommodations provided to staff | |||
| 4. Network of disabled staff supported, if requested | N/A | Exploring setting up network groups. | |
| 5. Disabled staff provided with opportunities for career advancement | Achieved – part of policies and practice. | LINZ will continue to offer this on a case by case basis. | |
| 6. Disabled staff feel included in their workplace and have the same opportunities as non-disabled staff | Not achieved. | This has not been surveyed but is under consideration to be surveyed. | |
| 7. Please describe any other supports available to disabled staff | Appropriate technological support. | LINZ will continue to offer this on a case by case basis. | |